Top 10 BPO Company In India 2012

As part of the same survey, NASSCOM also released a ranking of the top ten Indian BPO companies; given below are some facts about these ten companies and their present state in India.

1. GENPACT:

• Founded in 1997, Genpact—the erstwhile-outsourcing wing of GE Capital—leads the pact. Having formed an independent entity in 2005, Genpact has a network in 13 countries of more than 30 operations centers, including leading enterprises such as Nissan, Wachovia, Hyatt and GE.
• With a workforce of more than 37,000 employees, Genpact’s revenue for the year 2008 stood at $1040 million

 2 .WNS Services:

•  Principally distinguished by its deep domain expertise and end-to-end service offerings, WNS Global Services occupies the second place in this list.
• Based in Mumbai, Warburg Pincus is its main investor firm. WNS boasts of 215 plus global clients.
•  Established in 1996, this Nasdaq-listed company has been serving numerous industries such as healthcare, manufacturing, retail, distribution, insurance and travel.

3. IBM DAKSH:

• The brainchild of four ambitious and talented professionals, IBM Daksh grew from a relatively small enterprise to a global hub that employs more than 30,000 people today.
• Celebrated for its excellent leadership and empowering vision, IBM Daksh has been effortlessly managing business processes for its international clientele over the past 5 years.
• As a result, it has won accolades for its outstanding performance, including the “Most Respected BPO Company inIndia” by Business World.

4. WIPRO BPO:

• Spectramind was acquired by Wipro in 2002 and renamed as Wipro BPO Solutions, which has since then carved a niche for itself in the outsourcing industry.
•  The company has been rated one of the “Best Employers inIndia” by the Best Employers Hewitt Survey in 2007.
• Wipro BPO offers financial and accounting services, HR services and knowledge services to industries including insurance, healthcare, telecom, travel and hospitality, among others.

5. TCS BPO:

• One of the key players in the present-day outsourcing industry, TCS BPO offers various services in the realm of healthcare, telecom, travel, media, KPO and banking, among others.
• TCS BPO has won accolades for its services and performances as a result of which it was named one of the world’s top BPO providers by the International Association of Outsourcing Professionals, in 2006
• At the end of fiscal year 2008-09, the BPO contributed around Rs 1,900 crores to the company’s revenues.

6. FIRSTSOURCE SOLUTIONS:

• Firstsource was established in 2001 and was formerly known as ICICI Onesource.
• Ranked among the top 10 ITES companies in 2007 (by Nasscom), it is a leading player in global business process management
• Among several notable clients, Firstsource boasts of a clientele subsuming FTSE 100 media companies, 3 of the 5 largestUSbanks, top 5UKbanks and 2 of the world’s largest telecom companies.

7. ADITYA BIRLA MINACS:

• A global IT business solutions company and subsidiary of Aditya Birla Nuvo, Aditya Birla Minacs has over 26 years of experience in offering BPO solutions to over 15 Fortune 500 companies.
• Nasscom 2006-07 ranked the company asIndia’s third largest BPO, by export revenues. With a primary focus on three areas, namely contact centre solutions, integrated marketing services, and knowledge process outsourcing, Aditya Birla Minacs has employed over 13,000 employees across its facilities in the world.

8. AEGIS:

• A leading player in customer care and acquisition for over thirty years, Aegis has numerable Fortune 500 clients to whom it provides immeasurable support by way of customer interaction, back office and other routine business processes.
• Aegis has been recognized as eighth among the top 15 BPO exporters for 2008-09 by Nasscom.
• Its headquarters are based in Mumbai. Essar Global Limited, its parent company, is an $18 billion group well established in 130 countries.

9. Infosys Technologies:

• Infosys Technologies set up Infosys BPO in April 2002 as its business process outsourcing subsidiary.
• It clocked revenues of $250 million for fiscal year 2007-08 and has its operation centres inMexico,Bangkok,India,Poland,China, thePhilippines, among others.

10. HCL BPO: 

• Founded in 2001, HCL BPO is a subsidiary of HCL Technologies Ltd.
• Even before the IT industry had recognized the potential and opportunity in the BPO sector, HCL was one of the first IT companies to penetrate into this area. emerging BPO.